Privacy policy

Last Updated: [Insert Date]

Ruby & Stone (“we,” “us,” or “our”) operates this online store and website to provide you with a seamless shopping experience. We are powered by Shopify, which helps us provide our services. This Privacy Policy explains how we collect, use, and share your personal information when you use our store, make a purchase, or communicate with us.

By using our store, you agree to the practices described in this Privacy Policy.
 

1. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, address, phone number, email.
• Payment info: Credit/debit card or financial account details and transaction information.
• Account info: Username, password, preferences, and settings.
• Order history: Items you view, add to cart, wishlist, purchase, return, or cancel.
• Communications: Messages you send us (e.g., support requests).
• Device & usage info: IP address, browser type, device info, and interaction with our site.
   

2. How We Collect Information

• Directly from you: When you create an account, make a purchase, or contact us.
• Automatically: Through cookies and website analytics.
• From third parties: Service providers, partners, or Shopify features.
   

3. How We Use Your Information

We use your information to:

• Provide and improve our services: Process orders, manage your account, remember preferences, and tailor your shopping experience.
• Marketing: Send promotional emails or show relevant ads based on your activity.
• Security: Protect against fraud and secure your account.
• Communication: Respond to inquiries and provide customer support.
• Legal compliance: Follow laws and respond to legal requests.

 

4. Sharing Your Information

We may share your information:

• With Shopify and service providers for payments, shipping, analytics, and support.
• With partners for marketing purposes (you can opt-out).
• If legally required or during business transactions (mergers, acquisitions, etc.).
• With affiliates or within our company group.

We do not sell your personal information.
 

5. Security and Retention

We protect your information with industry-standard security measures. However, no system is completely secure.

We keep your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
 

6. Your Rights

Depending on where you live, you may have rights including:

• Access and correction: See or update your personal information.
• Deletion: Request removal of your information.
• Portability: Receive your information in a usable format.
• Marketing preferences: Opt-out of marketing communications.

For EU/UK residents: You may also restrict processing or withdraw consent where applicable.

To exercise your rights, contact us at: info@rubyandstone.co.nz

 

7. Children

Our store is not for children under the legal age in your country. We do not knowingly collect personal info from children.

 

8. Third-Party Links

Our site may link to other websites. We are not responsible for their privacy practices.

9. International Transfers

Your information may be processed outside your country. We rely on legal safeguards, such as Standard Contractual Clauses, to protect your data.

 

10. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with a revised “Last Updated” date.

 

Contact Us

For questions or concerns about your privacy, contact:

Email: info@rubyandstone.co.nz