Shipping & Delivery
How long does it take to process the orders?
We take 1-3 working days to process all orders, please allow additional time during busy periods. If you require the items urgently. Please send us an email at info@rubyandstone.co.nz
Do we do click & collect?
Absolutely! Please allow 3-4 hours for us to process and pack your order. We are located in Lynnmall in front of Tarocash.
Do we ship worldwide?
Yes, we ship worldwide. Our worldwide shipping is $10 and can take 10-20 working days. Please note we currently do not ship to Russia.
New Zealand Shipping
How long does it take to receive my order within New Zealand?
For standard shipping, it takes 1 - 3 working days. For shipping to rural areas within New Zealand, it can take up to 5 working days.
The tracking says that my parcel is delivered but I have not received my order, what do I do?
Please contact NZ Post directly with your tracking details to initiate an investigation. If they are unable to assist, feel free to email us at info@rubyandstone.co.nz.
We recommend avoiding the "Authority to Leave" option with NZ Post, as this allows parcels to be left unattended on your property. If you have selected this option and your parcel is stolen, we regret that we cannot take responsibility for the missing package.
My package was delivered but the items was damaged/ missing by the courier, what do I do?
We recommend taking a photo of the damaged parcel or missing items as soon as you receive it. Please email us at info@rubyandstone.co.nz with the photos, details of damages/missing products, including your order number, and we will initiate an investigation on our end.
Please do allow 2-3 working days for us to resolve the issue.
Australia Shipping
How long does it take to receive my order within Australia?
We offer standard free shipping which can take 10 to 15 working days.
We also offer express shipping which is 1-3 working days within metropolitan parts of Australia. Please note if you are in rural locality, express shipping can take up to 7 working days.
How much is express shipping to Australia?
Express shipping to Australia costs $25 via DHL express.
Delivery to metropolitan areas takes 1 to 3 working days after processing, while rural locations may take up to 7 working days.
What happens if I still have not received my order within the timeframe?
We are here to help, if you do not receive your order within the specified timeframe. Please email us at: info@rubyandstone.co.nz