Shipping & Delivery
How long does it take to process the orders?
We take 1-2 working days to process all orders, please allow additional time during busy periods. If you require the items urgently. Please send us an email at info@rubyandstone.co.nz
Do we do click & collect?
Absolutely! Please allow 3-4 hours for us to process and pack your order. We are located in Lynnmall in front of Tarocash.
Do we ship worldwide?
We are currently only shipping within New Zealand. Please email us at: info@rubyandstone.co.nz for further queiries.
New Zealand Shipping
How long does it take to receive my order within New Zealand?
For standard shipping, it takes 1 - 3 working days. For shipping to rural areas within New Zealand, it can take up to 5 working days.
The tracking says that my parcel is delivered but I have not received my order, what do I do?
Please contact NZ Post directly with your tracking details to initiate an investigation. If they are unable to assist, feel free to email us at info@rubyandstone.co.nz.
We recommend avoiding the "Authority to Leave" option with NZ Post, as this allows parcels to be left unattended on your property. If you have selected this option and your parcel is stolen, we regret that we cannot take responsibility for the missing package.
My package was delivered but the items was damaged/ missing by the courier, what do I do?
We recommend taking a photo of the damaged parcel or missing items as soon as you receive it. Please email us at info@rubyandstone.co.nz with the photos, details of damages/missing products, including your order number, and we will initiate an investigation on our end.
Please do allow 2-3 working days for us to resolve the issue.
Australia Shipping
Do you deliver to Australia?
We are currently working on this. Please email us at : info@rubyandstone.co.nz for further information.